Questions, answered
A few things people often ask.
What is a postpartum doula?
A trained caregiver who supports you in the weeks after birth — with recovery, feeding, soothing, and reassurance. Non-medical, practical, and gentle.
How does matching work?
After a short intake, we match you with a nearby doula who fits your needs, schedule, and preferred language. You can message them and schedule visits in the app.
Is my information private?
Yes. Your health information is protected under HIPAA, and every doula signs a HIPAA agreement before taking clients. Your details are encrypted and only visible to you, your matched doula, and our care team as needed.
Does insurance or Medicaid cover this?
For mothers who qualify, doula support is a covered Medicaid benefit — your visits are free, with no copay and no bill. Eligibility and doula benefits vary by state and health plan, so we confirm yours before support begins. If you're not on Medicaid, share your plan at intake and we'll tell you what's covered before anything starts.
How do I become a doula with My Gentle Start™?
Apply through the doula sign-up. You'll complete a credentialing application — certifications, background check, and agreements — and our team reviews it before you receive client requests.